Compliance

Dear Ladies and Gentlemen,

The Development Bank of Kazakhstan Joint-Stock Company values its reputation of a reliable and transparent National Institution of development, and understands that clients expect a bank to be honest, fair and impartial in fulfilling its goals and the national investment policy.

For this purpose the Development Bank of Kazakhstan has introduced a compliance system which is to monitor that the Bank observe the law of the Republic of Kazakhstan, internal and external regulations, procedures established at the Bank, major moral and ethical principles of business methods and the system of corporate management.

The main functions of the compliance system:

• prevention of and counteraction to the legalization (laundering) of profits gained by an unlawful manner or from financing terrorism, and exposure and prevention of corruption;
• effective settlement of conflicting interests;
• control over the observance of professional business ethics by the Bank’s employees.

To avoid and minimize the risks of fraudulent behaviour of its employees, the Development Bank of Kazakhstan encourages feedback from the clients and employees to the administration of the Bank. You can inform the administration of the facts of undue behaviour of the Bank’s employees which may cause damage to the Bank’s reputation and other interests.

Every message will be checked without fail. Please note that you may leave a message anonymously, but if you want to be informed of the results of investigation, please include your contact information.

Thank you for helping us to refine the quality of our services and create unfavourable conditions for the employees’ misusing of their power and compromising the Bank’s authority.

Send your message to a compliance controller through this Early Response Form. Please read the instruction before you start.